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Apac Jobs

Apac Jobs

Description

About Apac Jobs From Home: APAC Customer Services Inc. is one of the leading providers in customer care outsourcing solutions with global BPO services. APAC offers many employment opportunities with flexible schedules. Some positions include: Healthcare Customer Service, Tech Support, Recruitment, and Sales. Besides the benefit of working online, this company offers a comprehensive benefits package which include Healthcare, 401 K, referral bonuses, and paid time off. Check out Apac’s employment section for additional information about their telecommute positions.

Apac Jobs Reviews

  • Mon, 28 Jul 2014 00:08:13 +0000: An APAC Customer Services Team Coach says "OK, but do NOT become a TC or TL" - Glassdoor APAC Customer Services Reviews

    From APAC Customer Services Team Coach (Past Employee - 2013) — Rating 3.0 out of 5 — Sun, 27 Jul 2014

    Pros
    Develop strong relationships with many coworkers. Lots of on the job training. Room to advance (at first, you cap out pretty quickly).

    Cons
    You can reach the highest available position quickly and there are no annual raises. Advancing to leadership is a pay cut. Focuses on negative too much.

    Advice to Senior Management
    I worked really hard while at APAC. I worked my way up to a TC in Billing within a year of being there. I feel a lot of my hard work went unnoticed and was overlooked especially when trying for a TL position. I developed really close relationships with my agents and learned that all employees feel undervalued by APAC. I was required to harass an agent each time they called out and try to get them to change their minds. I dealt with so many agents struggling with the thought of returning to school, life problems, etc but too scared to do anything about it because "APAC does not work with schedules". This ultimately creates a hostile work environment. I agree employees should be expected to show up and work, but if they try to work something out in advance scheduling wise APAC should be more accepting to life outside of work. I was also EXTREMELY upset that after I made the inevitable decision to step down as a TC (because of making LESS than an agent), that I lost my STAR bonus when I went on maternity leave! I have always been an employee to go way and above expectations, but when I lost my bonus because of "attendance" and witnessed so many others getting theirs by giving the lowest possible expectations I stopped caring and trying so hard for the first time ever in my working career.

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